At EAQAN (East Africa Quality Assurance Network), we understand that circumstances may change. This Cancellation Policy outlines the procedures and conditions for cancelling memberships, event registrations, or services.
1. Membership Cancellations
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Memberships may be cancelled at any time by contacting us in writing at info@eaqan.org or eaqan2016@gmail.com.
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Membership fees already paid are non-refundable, but cancellation will ensure you are not charged for future renewals.
2. Event & Training Cancellations
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By Participant:
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Cancellations made at least 14 days before the event will receive a full refund (see Refund Policy).
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Cancellations made between 7–13 days before the event will receive a 50% refund.
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Cancellations made less than 7 days before the event are non-refundable.
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If you cannot attend, you may nominate a substitute participant by notifying us at least 3 days before the event.
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By EAQAN:
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If EAQAN cancels or reschedules an event, participants will be offered the choice of a full refund or a transfer of registration to a future event.
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3. Digital Products & Services
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Once purchased, digital resources, reports, and downloads cannot be cancelled or refunded, as access is granted immediately.
4. Donations & Contributions
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Donations are considered final and non-refundable. Cancellation is not possible once a donation has been processed.
5. How to Cancel
To request a cancellation, please contact us with the following details:
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Full Name
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Email Address
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Transaction ID / Membership ID
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Event Name (if applicable)
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Reason for Cancellation
Email: info@eaqan.org or eaqan2016@gmail.com
6. Processing Time
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Cancellation requests will be reviewed and confirmed within 3–5 business days.
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Refunds (if applicable) will be processed according to our Refund & Returns Policy.
7. Policy Updates
EAQAN reserves the right to update or modify this Cancellation Policy at any time. Updates will be posted on this page with the revised effective date.